Vacation Terms and Conditions
Please Review This Important Information Regarding Your Vacation:
Thank you for letting us help plan your vacation. Please review these important details, terms and conditions that apply to your reservation and those of your travel companions or group members. In addition, the contract of passage of the cruise line or terms and conditions of your tour operator/travel supplier applies to your booking. Refer to the supplier’s brochure or website for a copy of this contract. Contact us if you have not received a copy. By booking your vacation, you agree to convey the below information to your travel companions and/or group members:
Professional Service Fees: To allow us to provide you with the highest level of service and expertise, Cruise Holidays charges service fees for various activities, including itinerary planning, trip cancellation and changes and airfare research. Please refer to our current Professional Service Fees schedule.
Cruise Line Air Fare (Air/Sea Packages): When you choose a cruise line’s air/sea arrangements, the cruise line chooses the air carrier, routing and schedule, which might include stopovers, early, late and overnight flights and alternate airports. For example, Vancouver and Seattle or Miami and Ft. Lauderdale might be used interchangeably. The cruise line will only provide us with your flight schedule about 20-30 days before your departure. By then, it may no longer be possible to pre-assign seats. In this case, you may do so at the airport. Applicable airline fees for checking luggage, advance seat assignments, food and beverages are not included in your airfare. Air Deviation: Most cruise lines offer a premium service which allows you to select specifics related to your flights (preferred airline, non-stop flights, destination airport, travel dates, etc.) and charge a deviation fee of $50-$100 per person for such requests, in addition to any fare differences. Please let us know if you would like to arrange an Air Deviation.
Independent Air: We recommend that you arrive in your cruise port the day before your cruise departs, so your embarkation day starts off more relaxed. If you must arrive on embarkation day, give yourself sufficient time to allow for flight or other delays. We recommend that your flight lands at least five hours before your scheduled cruise departure. In most cases, you are expected to be checked in for your cruise at least 90 minutes before your cruise’s scheduled departure time. Your ship will not wait for you: if you miss your ship, you are responsible for making your way to the next port. We highly recommend travel insurance to protect yourself in case of delays.
Guaranteed Stateroom: If you chose a guaranteed stateroom, the cruise line will assign a stateroom at a later date, entirely at its discretion, in the category you have purchased or higher. While upgrades can occur, there is no promise of this happening. No requests can be placed. If you are traveling with others, you may not have staterooms near each other. If location (center, forward, aft, or specific deck) is important to you, you should not book a guaranteed stateroom. Once a stateroom is assigned by the cruise line, it can not be changed.
Itinerary Changes: You are booking a cruise, not an itinerary. The cruise line reserves the right to alter routes and/or omit ports if necessary.
Dining: We will communicate your dining preferences (early or late seating, preferred table size) to the cruise line when applicable. Most cruise lines consider this a request only. Please contact the Restaurant Manager when you board the ship if you wish to change your table or seating assignment.
Cancellations and Change Policy: In most cases, your cruise line or tour operator will charge a penalty as high as 100% of your vacation cost, should you cancel your reservation. Please read the cancellation policy of each travel provider in the brochure. Contact us with questions. It is your responsibility to be aware of cancellation dates, which do not necessarily match final payment dates. Cruise Holidays will charge a $50 administration fee per person in case of cancellations or changes to your initial travel arrangements in addition to any fees charged by cruise lines or other travel suppliers.
Travel Documentation and Health/Vaccination Regulations: You are responsible for ensuring that everyone in your party possesses a valid passport and visas and has complied with mandatory health, vaccination and other legal requirements. In many cases, your passport must be valid for at least six months after your trip. U.S. citizens require a passport for all international travel by air, and for most international travel by sea or land. For details, visit www.travel.state.gov. If you have ever been convicted of a crime, including driving under the influence of alcohol or drugs, Canada and other countries may refuse you entry. If this applies to you, contact the nearest Embassy or Consulate. Failure to have proper documentation will result in denied boarding with no refund. Many cruise lines require you to provide immigration information at least one week before departure, online, via fax or phone. If you are traveling with minors, you must notify us at time of booking to discuss special arrangements and documentation required by cruise lines or authorities. Ask us for details. We recommend you contact your physician for information on travel health.
Gratuities, fees and taxes: when you place a deposit on your vacation, we can guarantee your cruise fare and airfare prices. However, port fees, fuel surcharges, taxes and miscellaneous charges may change. If additional taxes, fees or surcharges are levied by the cruise line, tour operator, airline, other supplier or government agency, we must pass these charges on to you, as they are out of our control. Unless stated otherwise, your cruise fare does not include gratuities and other expenses of a personal nature, such as beverages, spa and casino services, souvenirs, gifts, etc.
Insurance: Since personal and health insurance may not cover you overseas, we highly recommend that you purchase travel insurance. In addition, you may not get your vacation cost back if you unexpectedly need to cancel your cruise. We will gladly explain available options to you. If you choose to decline travel insurance, we will require that you sign a statement confirming that you are assuming any financial loss associated with your travel arrangements and return this signed statement to us by mail, by fax or in person before we will release your cruise or travel documents.
Consumer Disclosure Notice: By using our website and/or services, you acknowledge that Inspired Voyages, Inc. d/b/a Cruise Holidays is acting merely as an intermediary and agent for suppliers of travel and travel related products and services (such as air carriage, hotel accommodations, ground transportation, tours, cruises, etc.) and that these services are not directly supplied by this agency. This agency, therefore, shall not be responsible for break of contract or any intentional or careless actions or omissions on part of such suppliers, resulting in any loss, damage, delay, or injury to you, your travel companions or group members. This agent shall not be held responsible for any injuries, damages or losses caused to any traveler in connection with any terrorist activity, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climate conditions, abnormal conditions or developments, flight cancellations or delays, supplier financial default, or any other actions, omissions, or conditions outside of the agent’s control. By embarking upon his/her travel, the traveler voluntarily assumes all risks involved with such travel, whether expected or unexpected. Traveler is hereby warned of such risk and is advised to obtain appropriate insurance coverage against them. Your retention or usage of tickets shall constitute consent of the above, and an agreement on your part to convey the contents above to your travel companions or group members. All Cruise Holidays stores are independently owned and operated.
Inspired Voyages, Inc. d/b/a Cruise Holidays